Trouble Shooting Service and Support
1) The Green LED that can be seen through the top of the GlowBuoy will not light when the charger is plugged in.
A. Try plugging it into a different wall outlet. If the LED still fails to light the batteries or the charger may be dead or faulty. Please refer to your manual for more information.
2) The light will not go on after a full 12 hours of charging.
A. The bulb may be burnt out and need replacement. Please refer to your manual for more information.
3) The GlowBuoy will not charge when below freezing.
A. The GlowBuoy has an automatic shut off system that will not allow it to charge if below freezing because this can damage the batteries.
4) The GlowBuoy is fully charged but is slow to reach full brightness when below freezing.
A. The fluorescent bulb needs to warm up before it will burn at full brightness and if it is too cold it may never reach full brightness.
5) The GlowBuoy no longer burns for as long as it used to.
A. The batteries are most likely reaching the end of their useful life and may need replacement; please refer to your manual for more information.
6) The GlowBuoy and the charger get warm when charging.
A. This is normal and the GlowBuoy has a temperature sensor built in that will automatically shut it down if it reaches a temperature higher than 113 degrees Fahrenheit or 45 degree Centigrade. If your GlowBuoy shuts down due to overheating, please refer to the service section of this Web page or your manual as you may need to replace your batteries.
7) The GlowBuoy light is not as bright as it used to be.
A. The bulb is most likely reaching the end of its useful life and may need replacement. Please refer to your manual for more information.
8) Condensation has appeared on the inside of your GlowBuoy.
A. Your GlowBuoy has developed a leak. Locate the white Gore Patch under the Top Knob Switch and check it for holes or tears and check as well the seal around the join between the top housing and the clear lens housing for obvious damage. It may just be a sudden change in barometric pressure, if the amount of condensation is minimal, if not, please refer to your manual for more information.
